Why I Will Never Shop at Overstock.com Again

41 thoughts on “Why I Will Never Shop at Overstock.com Again”

  1. Hello Yoav,

    My name is Marc Haldin, and I work for the executive offices of Overstock.com. I would love to help you out with this issue. Unfortunately I am unable to locate your order with any of the inoformation above. If you could email your order number to social@overstock.com I would be more than happy to look into this for you.

    Regards,

    Marc Haldin
    Executive Offices
    Overstock.com

      1. More progress to report… I have been contacted by the Overstock offices to apologize again and to notify me that they have requested the company that deals in the UK (FiftyOne) to offer me a “service gesture” of 20 pounds… I haven’t heard from FiftyOne yet by the way…

        If you ask me, if Overstock was really and sincerely ready to appease me they would have sent me the pair of earrings I ordered on their own volition using the fastest method available but obviously that didn’t happen.

        Interesting as well that it took a blog post that got some attention in order to make them “come around” on the compensation front…

        Yoav.

    1. Hi Marc, this blog is a testament of how bad your warehouse operation is. Maybe it’s ok for US folks coz of easy returns but for us international folks it is the worst nightmare ever,
      I will not shop on Overstock until you make good on all those decent folks who felt scammed by your website.

  2. Not great service. It sounds like their problem is around operations and until they sort that out they could have the best chat software in the world (LivePerson) and it would make little difference to the outcome you’d have got.
    Until they change their internal processes and policies and empower agents then not much could be changed from an agent level in terms of how they can help the customer.

  3. So to wrap things up. In the end I received the refund for the earrings (even before sending them back) and even received a 20 pounds compensation straight into my paypal account. I guess all’s well that ends well though I doubt I will be buying from Overstock again.

    Now the only thing left to do is find a nice pair of earrings for my wife… anyone knows a good place for that?:)

  4. I used to work for them and when I did they used LivePerson, so they must have changed. We had reps that were always just NASTY to the customers, I never understood it. They like to hire people and then fire the nice ones (myself included) and keep the people that will argue with customers and not try to make things right.

    (No, I’m not bitter towards the company for letting me go, I found something MUCH better and less stressful. I’m just giving an honest opinion about how I saw people being treated by others while I was there. I couldn’t understand it.)

  5. Marc is entirely full of crap and thinks he’s a professional. He’s a professional excuse-maker for Overstock, maybe, but that’s about it. After an extended horror-story to do with buying from Overstock (all they do is arrange sales for other people — they don’t make anything, they don’t do their own buying, how hard can it be?), Marc gave me piles of excuses about why nothing could be done. I guess a U of Utah degree’s about the same as a high school degree locally, because the local UPS lady fixed her part of Overstock’s chronic fuckup pretty much by snapping her fingers, which is more than Marc could do after some arduous long time on the phone (and hanging up on me twice, after leaving me sit 20 minutes waiting to get to him in the first place).

    Never, never, never buy from Overstock. Unless you’re a lawyer looking for a target.

    Tags: Overstock bad reputation avoid reviews customer service Marc Haldin shipping terrible

  6. What I love, though, is that Marc has the nerve to complain about *other people* ripping him off. I’d pretty much call that turnabout’s fair play, Marc. Here he is complaining on some Forex trading board (I guess we know now why we’re not getting refunds; Marc’s throwing the money away on day trading).

    “Marc Haldin, Salt Lake City, UT
    Rating:
    Date of Post: 2010-08-22
    Review: FOREX Maximizer is a ripoff! It does not take trades! I have also asked Mr. Kevin long for my money back, as his guarantee states, over a dozen times and they just ignore me. Kevin Long is a scam artist! Avoid any product he is associated with like FOREX Shockwave It will also be a ripoff!”

    And here I always thought those “takes one to know one/set a thief etc.” things actually worked. Too bad there, Marc.

  7. Good day I am so delighted I found your weblog, I really found you by error, while I was
    searching on Digg for something else, Nonetheless I am
    here now and would just like to say thanks a lot for a
    tremendous post and a all round thrilling blog (I also love
    the theme/design), I don’t have time to browse it all at the moment but
    I have bookmarked it and also added your RSS feeds, so when I have time I will be back to read a lot more, Please do keep up the
    awesome jo.

  8. Well – after reading all this, I am seriously beginning to worry about the Panasonic BDT-220 blu-ray player (placed on 16th Oct) i ordered for my wife who is in india as of now

    i shop online a lot and have had more or less pretty good experiences with other sites. The order has switched to being shown as ‘shipped’ and is leaving their international facility on the 18th – so lets see.

    I really hope they don’t mess this up because my wife’s b’day present last year was late too (with another site) – and though she didn’t mind – she is beginning to think I ‘forget’ her b’day and make up these excuses – lol

    1. Well good luck with that!:)

      Also, good luck with the gift choice… if i bought my wife a blu-ray player for her birthday id probably be in big trouble😉

  9. It’s not because you aren’t an American customer that they neglect you, Overstocks representatives are like that to everyone. At this moment I’m pissed off at the shipping as well. I’ve spoken to two representatives and both have been liars on the shipping matter. I’m sure they train them to tell everyone that their package is in transit when they know very well that the post handler has not even received the item to mail out. It’s irritating and belittling. I will never shop there again, either. I would rather pay the extra cash to get my item on time. And I’m going to warn people away from that site. No wonder they offer free shipping or $2.95 shipping, as if to pacify us because it’s free after. Rudeness.

    1. Overstock sucks they are doing this to so many people including me! just do a google search and you will see a flood of the same.

  10. The main problem seems as if it is because of you location. I continually shop at overstock and I have repeatedly received my items as requested in a short amount of time. I believe they are a very cheap, well-constructed website. They’re only problem is delivery. I mean, honestly that’s the only thing people are whining about. They are a great website but I suppose in others eyes are not good with international delivery. They just haven’t expanded/grown in that area just yet.

    1. International shipping is painfully slow if the company is outsourcing it. Where I work, we do just that. If we get an order the day after pickup, they will be waiting an extra 2-3 weeks for the next pickup. I assume Overstock.com does the same thing.

  11. I love overstock, I’ve only had a problem with them once, my item was never shipped to me even though the details said delivered, but i got my money back right away….its probably because your from a different country…just saying…..but it is a shame you received an item you had not order..im sorry to hear that. and congrats to your baby.

  12. I ordered curtains from Overstock.com on Saturday, February 8th 2014, and they arrived on Tuesday, February 11th 2014. But the thing is they haven’t taken the amount out of my bank account yet. If I was a thief I could just cancel the order and get the items for free. What kind of company sends out product before they collect money?

  13. I have been an online purchaser for a long time and I stick with my regular and reliable stores, rarely do I buy from Overstock.com but on this occasion there was this bed I wanted. Well the large bed headboard was sent in packaging only fit for a pillow, so inevitably the package was very damaged, a whole corner broken off and two large cracks in the top. Terrible, but it happens and that’s why there is returns assistance … or so I thought.

    First my returns submission vanished, then customer service insisted that I return the 3 heavy boxes to a UPS store by myself (already helped the UPS driver bring them in as he came on his own and they were too heavy), then they told me I wouldn’t be refunded for up to 2 weeks, then they told me I would expect a home pickup one day in the next 2-10 days which suggests I stay home every day…. this was disgraceful and everyone else who goes through this must stand up to them. Finally they agreed to refund the money in 1-2 days and an inspector might be out within 10 days to view the damaged item, I got this in writing from 2 online chat agents … needless to say they lied and I have no money and just a broken bed … the fight continues, do NOT buy from OVERSTOCK.

    So refund promised today, didn’t arrive today … so guess what, back on to customer service and again they extended their time frame and guess what … it”ll be in my account tomorrow … again!!! So I asked them where I get my lawyer to contact and she just ignored the question, I repeated it time and time again but she ignored it … so finally I gave up and said I guess I’ll have to find out where my lawyer contacts by myself … still no refund.

    I don’t want a smashed up bed, I want them to take the bed back and refund my money … guess what, they just ignore everything I say or ask … Overstock has turned into a scam!

    Another day and guess what … now we’re back to 1-2 days waiting for someone to give me an appropriate resolution … you know you’re losing when they even don’t bother to lie to me anymore.

  14. I will never used Overstock again either. Ordered item received confirmation but long time in processing. Contacted customer service, put on hold as checked & was told order in and was set to leave warehouse by end of business. Two hours later they cancelled order w/o explanation. Frustrating as was gift & sent e-mail confirmation to my little niece of new rug for her new big girl room. Now searching for same item else where. Hours of inane contact w/ overstock & pro forma apologies sucked the brain cells from my head & their mea culpa was a $5 credit. I will stick to Amazon from now on..few more bucks for an item worth not dealing with amateurs.

  15. I don’t think you understand how overstock works. They ship little to nothing. You had to place a new order so they had a new order to give to the supplier. We ship to Overstock customers and they make a big deal out of a misship or a defective item, however your complaint seems to be that you don’t like their working system. That live chat person seemed very polite and like he offered you a 100% refund. That’s as fair as it gets buddy.

  16. I ordered a book from them. The book never came, but FedEx said it was delivered.

    I spoke to someone about it and they half-assed said they would look for copy.

    Fortunately, I ordered through Amazon and got a refund.

    I ordered the book in January and got the refund in March.

    I will never order from Overstock. Ever.

  17. Recently I ordered a Queen size sheet set from Overstock.com. I live in the USA.
    I ordered a Queen size set in blue and after a wait I received a King size set in Burgundy.
    I called and finally got a shipping label to return it. The fellow on the phone convinced me to
    reorder the Queen size set. I did and low and behold I received a White King size sheet
    set. I do not have King size bed. What is wrong with them do they have Morons packing
    there items? I will not order another thing from Overstock.com.

  18. I am an Overstock employee, I have to apologize for that mishap and how you were treated by the chat agent. That is NOT how it is supposed to go. Our international department today is awesome. And honestly if you have questions, please call in and do not chat.

  19. I wanted some bed covers. An item costing £52 landed up at £170 when shipping tax and duty to UK is added. How does that work? Also they say they pay the taxes to the appropriate authorities. I can’t see HMRC being happy about this. is this scam?

    1. Oh god. I was ready to order a set of hard-anodized pan form their warehouse to be shipped internationally to Mauritius. It’s a 10-piece kitchen aid set, about $299. I see they accept Mastercard and have securecode, plus use DHL and according to Ian, i can also pre-pay import-vat so the parcel will come to me directly. But after reading this article and comments, I don’t feel too keen on placing that order. It’s like $100+ shipping. Am not sure i could go through with a screw-up. Do they employ compete idiots in the warehouse?

      I can’t even test them on a small order because the shipping fee is so high. I selected 3 skillets for $28.99 and the international shipping was already close to $100.

  20. I am trying to return a package that was sent from something I ordered. I cannot find the Overstock ship to address. I will never order from this site. I really hope someone has the time to shut this site down. Please send me your ship to address, as I will never order from you again.

  21. I paid over $745 for an area rug on April 5. The rug arrived a week and a half later with a 3 inch hole all the way through it. I immediately notified Overstock via phone, internet and online help. It’s now ONE MONTH later and the damaged rug is still sitting in my foyer and all I’ve heard from Overstock is that they are contacting the warehouse and how sorry they are. I’m so frustrated and can’t believe a company this large can have such horrible return policy……especially with a badly damaged product. So disappointed.

  22. I have made a purchase on Overstock once, received my bed delivered to my door and was pretty much satisfied. However never purchased anything from them ever since because their search function sucks. Items descriptions suck too. So bye bye Overstock. Am out to the greener pastures.

    Off topic, but the blue font on your theme background is extremely difficult to read. Just saying.

  23. Ordered a chair “one-of-a-kind” from the website secure the order page got a tracking number but it never arrived on April 13 as I was promised. First overstock try to indicate that the order was refused because nobody was home to except the power chair which is bull. After contacting customer service not only did they refused to offer me the same chair in a different color in new condition but they acknowledge that they had place the order on a item that was not actually in stock and refused to give me any accommodation for their air which is a very poor way to do business. I am going to close my account and I will stick with Amazon moving forward where customer service has some meaning (please tell your friends don’t use overstock.com unless they want an unpleasant surprise or phantom inventory or receive hey substitute items they didn’t order!! Customer service is rude and they are completely on willing to accommodate anyone for anything but are more than willing to put no returns or exchanges on an item (customer service is a two-way street)!!!!

  24. There is absolutely NO excuse for how you were treated, especially not the whole “but you’re an international customer” whining bullshit that they like to spew.

    Here’s a thought, Overstock: if you ship to the UK and other countries outside the US, then don’t you think that you should take all matters into consideration?
    Also, I think it’s disgusting how you had to place a new order instead of them refunding and helping.

    Debenhams did that to my Mum at Christmas when a present she had bought me arrived extremely damaged in store, so she had to shell out another £50 to get me a new one, all the whilst they were rolling their eyes at her complaining…but, I do expect American customer service to be better, as that is what they are renowned for.

    I’ve ordered from Sephora and Beautylish to the UK (cosmetics fanatic…) and whilst Sephora are a wee bit expensive, their orders have arrived in just THREE days! Beautylish have the most brilliant charges for UK customers, that I was absolutely shocked! Their orders come in four days, but I’ll forgive, haha😉

    I’ve contacted Sephora’s CS to let them know that I was pleased with them, and they sent me a lovely reply that states how much gaining my custom as a British consumer meant to them. Beautylish sent me a personal handwritten note to thank me!

    More retailers who are based in the US but ship international should take this into account. If you can’t handle things going wrong, then please don’t expand your market until you can!
    Common sense here, right?

    I hope your child and wife are well:)
    If you also need any sites for future tips, I’d ‘Amazon it’; can’t do no wrong, and you can get some gorgeous things sold by reputable sellers.

  25. Not only did the system deceptively change my order as I entered it, they sent it anyway and denied I made the call cancelling it. Forget that verification number. They are liars.

    They want you to eat their shit. Gone. I am so gone. Yea, they get to charge me for shipping.

    Assholes.

    I am going to post this all over.

  26. I have ordered 2 canvas paintings. They were horrible. The trio of red trees had quarter to half dollar sized white spots on it. My sister is an artist and she fixed it. Had to add more color also. She said it wasn’t finished, it’s like they just stopped! I paid over a $100 for this screw up. The second canvas looked like they rolled a stamp over the pic, and didn’t fill in with the color! I repainted that myself. That canvas was close to $90. I should of just had my sister look at the picture online and paint it. It would have saved me a lot of time and money! I know it’s not overstock fault, but they definitely need to Ck into these companies! Don’t they have inspectors that Ck this merchandise!!! To say the least I will not be ordering anymore canvas paintings👎👎Seriously u need to Ck into this. I paid a lot of money, then had to have them repainted! What kind of company does business like this. Its ridiculous! I order most of my things from WayFair now. I get good quality and fast service! I cannot believe the rudeness and Bullshit u put ur valued customers thru.

  27. Have you ever made a mistake would you want someone saying now compensate me more then giving me a refund ?

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s